Welcome to our FAQ page! Below, you'll find answers to our most frequently asked questions. If you're looking for information on our refund policy, please click here. If you can't find the answer you're looking for, feel free to contact us directly, and we'll be happy to assist you.

FAQs

Canva Templates

  • You will receive a PDF with your purchase and from there will be able to click a link that will take you to the template.

  • Yes, you can fully customize the Canva templates to suit your needs. Simply open the template in Canva and use the editing tools to modify text, colors, images, and other elements.

  • Yes, our Canva templates are compatible with both the free and paid versions of Canva. However, certain features may be limited in the free version.

  • While we do not offer individualized support for customizing Canva templates, we are more than happy to help with any inquiries.

  • Yes, you can use our Canva templates for commercial purposes, including creating content for your business or clients.

Squarespace Templates

  • Before purchase, you will be asked to provide your email. After the purchase is complete a link to the template will be sent to that email within 24 hours.

  • Yes, our Squarespace templates are designed to be mobile-responsive, ensuring a seamless user experience across various devices and screen sizes.

  • Yes, our Squarespace templates are fully customizable. You can easily modify colors, fonts, layout, and other elements to align with your branding and preferences.

  • No, we do not offer technical support, however we are more than happy to answer any questions to the best of our ability that you might have.

  • Once you've purchased a Squarespace template, there are no ongoing fees or subscriptions required. You can use the template indefinitely as long as you have a Squarespace subscription.

Refunds

  • Due to the digital nature of the products, we are unable to offer any refunds under normal circumstances. For unique circumstances, such as a duplicate purchase, we will treat it on a case to case basis.

  • As per our refund policy, we do not offer refunds for regular circumstances. For unique situations, feel free to contact us and we will get the issue resolved as quickly as possible.

  • We strive to provide high-quality templates and excellent customer service. If you're not satisfied with your purchase for any reason, please let us know, and we'll do our best to resolve the issue to your satisfaction.

  • While we don’t offer refunds, we’d be more than happy to send another template of your liking to resolve the issue.

  • If you encounter any issues with a downloaded template, such as defects or corruption, please contact our support team with details of the problem. We'll work to resolve the issue promptly, which may include providing a replacement template or issuing a refund if necessary.

General Inquires

  • Simply go to our Contact page and reach out.

  • We don’t have any general offers, however if it’s an exceptional purchase we can work something out.

  • No, our templates have been designed in Canva, and are only compatible in Canva.

  • As of currently, we do not offer customization services for templates.

  • We value your feedback and suggestions! Please feel free to contact us with any feedback, suggestions, or concerns you may have. Your input helps us continually improve our products and services for our customers.

Technical Support

  • Upon completing your purchase, you will receive a PDF file containing a download link and instructions for accessing your templates. If you encounter any issues with downloading your files, please contact our support team for assistance.

  • Yes, all of our Canva templates are available as instant downloads. Once your payment is processed, you'll receive immediate access to your purchased templates.

  • Yes, you can download and access your purchased templates on multiple devices, provided you have an internet connection and the necessary software to open the files.

  • If you don't receive your download link or confirmation email within a few minutes of completing your purchase, please check your spam or junk folder. If you still can't find it, please contact our support team, and we'll assist you in accessing your templates.

  • Yes, our templates are compatible with both Mac and PC operating systems. You can use them on any device that supports the respective file formats.